The opportunity: Support American Express as they began to pivot their workplace strategy to further support and facilitate their knowledge workers. Requiring multi-functional space, flexibility to scale up or down according to change in occupancy needs and future proof real estate with versatile furniture solutions at each location across the U.S. Recognizing high-quality design is a competitive advantage for talent.

Workplace Strategy was a major component in securing this work and required expertise along with products flexible enough to support change management and standards throughout the organization on a national level. The workplace strategy included: Focus Space: supporting work that represents the core of an individual’s day and team performance. Collaborate: layering in collaborative workspaces with furniture that support this function with proximity to alternative spaces that support ideation and collective work activities. Learning: space that allow for ideation and work activities along with space to socialize supported by a more residential look and feel.

Each location represented a different percentage of the four work modes based upon functional requirements of each location, e.g., Salt Lake City required many workstations supporting call center work